Privacy Policy

This Privacy Policy explains how personal information is collected, used, stored, shared, and protected when you visit, browse, create an account, contact us, or make a purchase through dresvian.com. This Policy applies to our website, checkout process, order fulfillment, customer support communications, payment-related records, and other services provided through dresvian.com.

This website is a self-hosted online store built on WordPress and powered by WooCommerce. We use third-party service providers, including payment processors, hosting providers, security tools, shipping partners, analytics tools, and customer support services, to help operate the website and provide services to customers.

1. Scope of This Privacy Policy

By accessing or using dresvian.com, placing an order, submitting information, subscribing to communications, or contacting us, you acknowledge that your personal information will be handled in accordance with this Privacy Policy. This Privacy Policy should be read together with our Terms of Service, Shipping Policy, Payment Policy, and Return & Refund Policy.

2. Information We Collect

Depending on how you interact with dresvian.com, we may collect information that you provide directly, information collected automatically through the website, and limited information received from third-party service providers. This may include your name, email address, phone number, billing address, shipping address, account details, order information, customer service messages, device information, browser information, IP address, approximate location derived from IP address, transaction status, refund records, and delivery-related information.

3. Information You Provide Directly

When you place an order, create an account, contact customer support, submit a form, request a return or refund, subscribe to marketing emails, or otherwise communicate with us, you may provide personal information such as your name, email address, phone number, billing address, shipping address, order number, and the content of your message. If you contact us about an order issue, damaged item, return, refund, payment review, or delivery problem, we may also collect supporting details such as photos, tracking information, claim details, and related correspondence.

4. Information Collected Automatically

When you visit dresvian.com, certain information may be collected automatically through cookies, server logs, pixels, tags, and similar technologies. This may include your IP address, browser type, device type, operating system, language settings, referring pages, pages viewed, time spent on the website, cart activity, checkout activity, and interactions with website features. We use this information to operate the website, improve functionality, analyze performance, prevent fraud, protect security, and support marketing or analytics where permitted by law.

5. Cookies and Similar Technologies

We use cookies and similar technologies to keep the website functioning properly, remember cart contents, support checkout, maintain user sessions, improve site performance, analyze visitor behavior, and help protect against fraud or abuse. Some cookies are necessary for the website and WooCommerce checkout to work correctly. You may manage cookies through your browser settings or available cookie controls, but disabling certain cookies may affect website functionality or checkout performance.

6. Order and Transaction Information

When you make or attempt to make a purchase through dresvian.com, we collect information necessary to process the order, confirm payment status, fulfill the purchase, provide customer support, manage returns and refunds, prevent fraud, and maintain required business records. This may include order contents, order value, billing and shipping information, selected shipping method, payment status, currency, transaction reference, fulfillment status, refund status, customer communication records, and related order history.

7. Third-Party Payment Processing: Stripe and PayPal

Payments on dresvian.com are processed by third-party payment service providers, including Stripe and PayPal. We do not store, process, or have direct access to full credit card numbers, card security codes, CVV codes, PayPal login credentials, bank account credentials, or complete payment authentication details on our own servers.

When you enter payment information at checkout, that information is securely transmitted to the applicable third-party payment processor through secure payment technology. Stripe, PayPal, and other payment providers, where applicable, process payment information according to their own security standards and privacy policies. We may receive limited transaction-related information, such as payment status, transaction ID, payment method type, card brand, partial card details such as the last four digits where applicable, billing verification results, fraud review status, refund status, and dispute-related information needed for order handling, accounting, fraud prevention, customer support, refunds, chargebacks, and legal compliance.

8. No Storage of Customer Payment Information

We do not store customers’ complete payment information on dresvian.com or on our own servers. We do not store full card numbers, CVV codes, full payment credentials, PayPal account passwords, or complete banking details. Payment information is handled by secure third-party payment processors such as Stripe and PayPal. Any payment-related information we retain is limited to what is reasonably necessary to verify transactions, process refunds, provide customer service, comply with accounting obligations, respond to payment disputes, and prevent fraud.

9. How We Use Personal Information

We may use personal information to operate dresvian.com, process and fulfill orders, verify payments, provide customer support, communicate with customers, manage accounts, send order updates, arrange shipping, process returns and refunds, detect and prevent fraud, improve website performance, comply with legal obligations, maintain business records, enforce our policies, respond to disputes, and send marketing communications where permitted by law or based on your preferences.

10. Fraud Prevention, Risk Review, and Dispute Handling

We may use personal information, order records, payment status information, device data, IP address, billing and shipping information, communication records, delivery confirmation, tracking information, refund history, and other transaction-related information to detect, investigate, prevent, and respond to fraud, unauthorized transactions, payment abuse, policy violations, chargebacks, claims, and payment disputes.

Where reasonably necessary, we may preserve relevant transaction and fulfillment records to respond to payment processor inquiries, Stripe dispute evidence requests, PayPal claims, card issuer chargebacks, customer complaints, legal requests, or fraud investigations. These records may include order confirmations, customer communications, shipping records, tracking details, delivery confirmation, refund records, and evidence showing that an order was properly authorized, processed, fulfilled, or delivered.

11. How We Share Information

We may share personal information with trusted service providers that help us operate dresvian.com and provide services to customers. These may include payment processors such as Stripe and PayPal, website hosting providers, WooCommerce-related service providers, fraud prevention tools, shipping carriers, fulfillment partners, customer support tools, email service providers, analytics providers, tax and accounting providers, professional advisors, and legal or compliance service providers.

We do not sell customer personal information. We do not authorize service providers to use customer personal information for unrelated purposes. Service providers are expected to use personal information only as necessary to provide services to us, comply with law, protect security, or fulfill their contractual obligations.

12. Shipping and Fulfillment

To fulfill and deliver orders, we may share relevant information with warehouses, fulfillment partners, logistics providers, and shipping carriers. This may include your name, shipping address, phone number, email address, order details, delivery instructions, tracking information, and related customer support details. This information is used to pick, pack, ship, track, deliver, investigate delivery issues, process returns, or support reshipments in accordance with our Shipping Policy and Return & Refund Policy.

13. Data Security Measures

We use commercially reasonable technical, administrative, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, loss, misuse, or destruction. These safeguards may include HTTPS protection, SSL/TLS encryption for information transmitted through dresvian.com, secure checkout connections, encryption in transit, encrypted or protected storage where appropriate, secure hosting environments, firewall protections, malware monitoring, security plugins or server-level protections, limited administrative access, strong account credential controls, role-based access management, least-privilege access practices, software updates, system monitoring, activity logging, data minimization, vendor review, and internal procedures intended to reduce unauthorized access to customer information.

Because dresvian.com is built on WordPress and powered by WooCommerce, we also take reasonable steps to maintain the website environment by keeping core software, themes, plugins, and security-related tools updated where appropriate. While no website, server, or electronic transmission method can be guaranteed to be completely secure, we work to reduce security risks and protect customer information using reasonable safeguards.

14. Payment Security

Payment security is handled through secure third-party payment infrastructure provided by payment processors such as Stripe and PayPal. Customers enter payment information through secure checkout workflows, and complete payment credentials are processed by the applicable payment provider rather than being stored by us. We may use tokenized, masked, or limited payment references provided by payment processors to confirm transactions, process refunds, review fraud alerts, and respond to disputes.

We may also use payment processor tools, fraud detection systems, billing verification, transaction monitoring, and dispute management records to help reduce unauthorized payments, protect customers, and support safe checkout activity. We do not request customers to send full card numbers, CVV codes, PayPal passwords, or complete payment credentials by email or through customer service messages.

15. Data Minimization and Access Control

We aim to collect and retain only the personal information reasonably necessary for legitimate business purposes, including order fulfillment, customer support, payment verification, fraud prevention, tax and accounting records, legal compliance, return and refund processing, and dispute handling. Access to personal information is limited to personnel, contractors, or service providers who reasonably need access to perform their duties. We seek to avoid unnecessary duplication of customer information and restrict access where appropriate.

16. Data Retention

We generally retain customer personal information for 1 year from the relevant transaction, interaction, or support activity, unless a longer retention period is required or permitted by law, necessary for tax or accounting obligations, needed for fraud prevention or security review, or reasonably required to resolve disputes, chargebacks, claims, returns, refunds, compliance matters, or legal requests.

At the end of the applicable retention period, personal information may be deleted, anonymized, aggregated, archived, or otherwise securely handled in accordance with our retention practices and legal obligations.

17. International Data Transfers

Because dresvian.com may use service providers located in different jurisdictions, personal information may be processed, stored, or accessed outside your country or region. Where required by applicable law, we take reasonable steps to use appropriate safeguards for cross-border transfers and work with service providers that are expected to protect personal information in a manner consistent with applicable privacy and security requirements.

18. European GDPR Privacy Rights

If you are located in the European Economic Area, the United Kingdom, or another region where GDPR-style rights apply, you may have certain rights under applicable data protection laws. These rights may include the right to request access to your personal information, correction of inaccurate information, deletion of personal information, restriction of processing, objection to certain processing, data portability, and withdrawal of consent where processing is based on consent.

Our legal bases for processing personal information may include performance of a contract, legitimate business interests, compliance with legal obligations, consent where required, and protection against fraud or security risks. Examples include processing your information to fulfill orders, arrange delivery, process payments through Stripe or PayPal, respond to customer support requests, comply with tax or accounting requirements, prevent fraud, and maintain secure website operations.

To submit a GDPR-related request, please contact us at help@dresvian.com. We may need to verify your identity before responding to your request. Some requests may be limited by legal obligations, fraud prevention needs, dispute handling requirements, accounting rules, or other lawful exceptions.

19. United States Privacy Notice

If you are located in the United States, you may have privacy rights under applicable federal or state privacy laws. Depending on your state of residence and the law applicable to your situation, these rights may include the right to request access to personal information, correction of inaccurate information, deletion of personal information, information about categories of personal information collected or disclosed, and the right to opt out of certain uses where applicable.

We do not sell customer personal information. We use personal information for ordinary business purposes, including operating the website, processing orders, supporting payment through Stripe and PayPal, arranging shipping, providing customer service, preventing fraud, maintaining records, complying with legal obligations, and responding to disputes or claims.

To submit a U.S. privacy request, please contact us at help@dresvian.com. We may verify your identity before completing a request, and certain information may be retained where permitted by law, including for fraud prevention, transaction records, tax compliance, security, legal claims, payment disputes, or chargeback defense.

20. Marketing Communications

If you subscribe to marketing emails or otherwise consent to promotional communications, we may use your contact information to send product updates, promotional offers, restock notices, brand news, and related content. You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the email or by contacting us at help@dresvian.com. Even if you unsubscribe from marketing messages, we may still send non-promotional messages related to orders, payments, shipping, refunds, account activity, security notices, legal updates, or customer service.

21. Children’s Privacy

dresvian.com is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe that a child has provided personal information through dresvian.com, please contact us at help@dresvian.com so that we can review the matter and take appropriate action where required.

22. Your Privacy Choices

You may contact us to request access, correction, deletion, or other privacy-related action regarding your personal information, subject to applicable law and verification requirements. You may also manage certain cookie settings through your browser, unsubscribe from marketing emails, and contact us regarding questions about how your information is handled.

23. Legal Compliance and Dispute Handling

We may process and retain personal information where necessary to comply with applicable legal obligations, respond to lawful requests, protect our rights, enforce our policies, prevent fraud, resolve customer disputes, respond to chargebacks, provide evidence to payment processors, and defend against legal claims. Where required by applicable law, disputes relating to this Privacy Policy may be handled in accordance with the governing law and dispute resolution provisions stated in our Terms of Service.

24. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website features, WooCommerce setup, payment providers, security measures, service providers, legal requirements, or operational needs. When we update this Privacy Policy, we will post the revised version on dresvian.com and update the effective date where applicable. Your continued use of the website after changes are posted means you acknowledge the updated Privacy Policy to the extent permitted by law.

25. Contact Us

If you have questions about this Privacy Policy, need help with a privacy request, or want to contact us regarding your personal information, please contact us by email at help@dresvian.com, by phone at +1 (557) 221-6704, or by mail at 7901 4th St N, St. Petersburg, FL 33702, US. To help us respond efficiently, please include your name, the email address associated with your order or inquiry, your order number if applicable, and a clear description of your request.